Web users can customize tools using new online service
Customers of Sandvik Coromant can now customize a cutting tool online without having to speak with a company sales representative. As a result, the time to place an order for customized tooling solutions is reduced substantially, which in turn reduces overall tool delivery time.
Many manufacturers can benefit from using cutting tools that are not available “off the shelf”. The most common example is when a specific, non-standard hole diameter is specified. Producing such a feature typically entails an initial drilling operation followed by boring to the required size. However, by applying a small modification to an existing off-the-shelf drill, the manufacturer could create the hole according to specification using just one drill.
Previously, the process of quoting and ordering customized solutions had only been available either by downloading, completing and sending a physical form, or with the assistance of a Sandvik Coromant sales representative. As of April 1st 2019, however, any registered Sandvik Coromant web user can log in and start using the newly developed feature in their browser for free. The user can click through a few guided steps to customize a standard cutting tool to match specific requirements. In the final step of the process, the user simply places the order.
“The world of manufacturing is changing, with increasing need for greater flexibility in tooling” says Brian Davis, Manager Global Sales Processes, Sandvik Coromant. “This trend also impacts on cutting tool suppliers. Offering customized cutting tools demands the development of advanced processes, and making this customization option available to all our customers is a bold move, but one we know offers multiple benefits.”
Clearly, a faster tool customization process translates directly into faster tool delivery, all without losing time in conversation with sales representatives.
Further advantages include the availability of a larger number of products on the web (beyond standard products), while there also exists new potential to review any customized products sent via the sales representative.
As well as drills, the new online service applies to parting and grooving, milling and tooling systems products.
For more information please visit www.sandvik.coromant.com/en-gb/products/pages/customized-tools.aspx